Returns & Exchanges
Changed Your Mind?
We understand that sometimes you would like to change your mind. I sometimes order a salad and almost always regret ordering pasta instead. It happens to all of us. If your order is not yet processed (packed and shipped), we can offer you a full refund, store credit or an exchange (whichever you prefer). Unfortunately, we cannot offer the same if the order is already processed. We generally process your order within 24 hours, so write to us as soon as possible.
Had something else in mind? You can change your mind after you receive your order too. Just send the item back to us in its original packaging and in pristine condition, and we will provide you with a full refund (email us for return address). It is best to return the items within a few days from when you receive it, as well, someone else might have their eyes on it.
Returns, Refunds & Exchanges:
We take utmost care to make sure your order is delivered to you in pristine condition. However, we understand humans can err and things can happen in transit, so if your order received is not up to the mark, write to us at firstname.lastname@example.org with photo/video information as soon as its delivered and we will work it out with you for an exchange, return or refund.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. We will send you instructions on how and where to send your package.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We take care to package your order in the best way possible, so it arrives in good condition. However, if your order has items that were damaged in transit, is defective, or is something you did not order, write to us at email@example.com with photo/video information as soon as it is delivered and we will issue you a refund or an exchange, depending on available stock.
Wrong Shipping Addresses:
Kindly double check the shipping address before placing your orders. Providing a wrong/non existent shipping address will cause the courier service to return your order back to us. If this occurs, we will contact you regarding a refund or resending of your items. Resending parcels will require an additional delivery fee. Refunds due to wrong address provided, will be made minus the initial delivery charge. In case you realized you placed an order with the wrong address, contact us asap so we can correct it before the order is dispatched.
Exceptions / Non-returnable items:
Items from the 'seconds' collection will not be eligible for a return/refund. Exceptions will be made on a case by case basis.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we have received and inspected your return (applicable for returned items), and let you know if the refund was approved or not. You will be automatically refunded on your original payment method. An Acquirer Reference Number (ARN) can be provided to you for the refund transaction. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Have any additional queries? Email Us : firstname.lastname@example.org